Last updated September 24, 2026
Refunds for returns
Start with our Returns page and contact us before sending an item back. After the return is received and assessed, we will let you know the outcome. If we cannot approve a requested refund, we will explain why.
Approved refunds are issued to the original payment method for the amount paid for the returned item, after any applicable discount, together with applicable refundable taxes. Your bank or payment provider controls how long it takes for the credit to appear after we issue it.
Shipping charges
For a change-of-mind return, the original delivery charge is not refunded and you pay the return postage. If an item is damaged, defective, or incorrect, we will cover any return shipping we require and refund delivery charges where applicable. We do not add a new outbound shipping charge merely because a return brings an originally free-shipping order below $100. Your rights under applicable law take priority.
Canceled or unshipped items
Email hello@publicwardrobe.com promptly to request cancellation. We will check whether fulfillment can be stopped. If it has already shipped, the return process applies, subject to your legal rights.
If we cancel your entire order because it cannot be supplied, we refund the full amount paid, including shipping and applicable taxes. If only part of the order cannot be supplied, we refund the affected items and charges that would not have applied to the fulfilled portion. Refunds required because of shipment delays or inability to supply will be issued within the time required by law; for ordinary card and other third-party payment methods, within seven working days after cancellation under the U.S. shipment-delay rule.
Missing or delayed refunds
If we have confirmed that your refund was issued but you cannot see it, check the original payment account and contact your payment provider. Email us with your order number if you need confirmation or help tracing it. Never send full payment-card details by email.
Order problems
For missing, damaged, or incorrect goods, contact us so we can investigate and provide the appropriate refund, replacement, or other remedy. This policy does not remove any consumer rights or dispute rights provided by law or your payment provider.
Contact: hello@publicwardrobe.com · Contact page.