Last updated September 24, 2026
Our 30-day return window
Request a return within 30 days after your item is delivered. If items arrive separately, each item's return window starts on its own delivery date.
For a change-of-mind or fit return, items must be unworn, unwashed, and in their original condition with tags attached. Any hygiene seals supplied with the item must remain intact. Keep the original packaging where possible. An item being in Super Deals does not by itself make it final sale.
How to request a return
- Email hello@publicwardrobe.com with your order number, the item you want to return, and the reason.
- Wait for our return instructions and the correct return address before sending anything. Return locations can vary by item; do not use the sender address on your parcel unless we confirm it.
- Package the item securely and keep your shipping receipt and tracking information.
Return shipping
You pay return shipping for a change of mind, ordering the wrong size, or choosing a different style. We will give you the return destination before you arrange postage. For a damaged, defective, or incorrect item, we will arrange the appropriate resolution and cover any return shipping we require. Contact us before purchasing postage for those cases.
Damaged or incorrect items
Contact us as soon as you notice an issue, including your order number and a description of the problem. Photos of the item, packaging, and label can help us investigate. The original-condition requirement for change-of-mind returns does not prevent a claim about damage, a defect, or an incorrect item. Your statutory rights are not limited by our 30-day voluntary return window.
Exchanges and refunds
If you would like a different size or color, contact us to discuss availability. An exchange is not guaranteed until we confirm it. See Refunds for how returned items are assessed and how payments are returned.
Questions? Visit our Contact page. These terms do not limit remedies you are entitled to under applicable law.