Customer Dispute Resolution

Effective September 25, 2026

Public Wardrobe is owned and operated by Memetic Gardens LLC. If you have a concern about an order, payment, delivery, return, refund, or our service, we want to help resolve it fairly.

1. Tell us what happened

Email hello@publicwardrobe.com with the subject “Customer dispute — [your order number]” or use our Contact page.

Please include:

Your order number and the email address used for the order.
A short description of the issue and when it occurred.
Relevant photos, tracking information, or previous correspondence, if available.
The outcome you are requesting, such as an explanation, replacement, return, or refund.

Do not send your password, full payment-card number, or other sensitive payment credentials.

2. Our review

We aim to acknowledge your complaint within two business days and provide a substantive response within ten business days after receiving the information needed to review it. These are service targets, not guaranteed resolution times. If we need more time or information, we will explain why and provide an update. Business days exclude weekends and U.S. public holidays.

We review your order details, the information you provide, relevant delivery records, and the policies that applied when you ordered. Depending on the circumstances, a resolution may include clarification, a replacement where available, an authorized return, or a full or partial refund. We will explain our decision and the next steps by email.

3. Request a further review

If you disagree with our response, reply to the same email thread with “Escalation requested” in the subject line. Explain what you disagree with and include any additional information. You may request a further review by Memetic Gardens LLC management. We aim to respond to escalation requests within ten business days, or provide an update if the review needs more time. You may also use the contact details above if you have not received a response.

Returns, refunds, and delivery concerns

Our Returns, Refunds, and Shipping Info pages explain eligibility and procedures. For eligible change-of-mind returns, request a return within 30 days after delivery; items must be unworn, unwashed, and have their tags. Customers pay return shipping for change-of-mind returns, and Public Wardrobe covers return shipping for damaged or incorrect items. Contact us for authorization and the correct return address before sending anything back.

Your rights

This process is available without a complaint-handling fee. It does not require arbitration, waive legal rights, or prevent you from contacting your payment provider, a consumer-protection authority, or a court. You do not have to finish our internal process before exercising a right that is available to you. Payment providers may have their own deadlines; contacting us does not extend them. Any rights you have under applicable law continue to apply.