Last updated September 24, 2026
Our 30-day return window
Request a return within 30 days after your item is delivered. If items arrive separately, each item's return window starts on its own delivery date.
For a change-of-mind or fit return, items must be unworn, unwashed, and in their original condition with tags attached. Any hygiene seals supplied with the item must remain intact. Keep the original packaging where possible. An item being in Super Deals does not by itself make it final sale.
How to request a return
- Email hello@publicwardrobe.com with your order number, the item you want to return, and the reason.
- Wait for our return instructions and the correct return address before sending anything. Return locations can vary by item; do not use the sender address on your parcel unless we confirm it.
- Package the item securely and keep your shipping receipt and tracking information.
Return shipping
You pay return shipping for a change of mind, ordering the wrong size, or choosing a different style. We will give you the return destination before you arrange postage. For a damaged, defective, or incorrect item, we will arrange the appropriate resolution and cover any return shipping we require. Contact us before purchasing postage for those cases.
Damaged or incorrect items
Contact us as soon as you notice an issue, including your order number and a description of the problem. Photos of the item, packaging, and label can help us investigate. The original-condition requirement for change-of-mind returns does not prevent a claim about damage, a defect, or an incorrect item. Your statutory rights are not limited by our 30-day voluntary return window.
Exchanges and refunds
If you would like a different size or color, contact us to discuss availability. An exchange is not guaranteed until we confirm it. See Refunds for how returned items are assessed and how payments are returned.
Questions? Visit our Contact page. These terms do not limit remedies you are entitled to under applicable law.
--
Refunds
Last updated September 24, 2026
Refunds for returns
Start with our Returns page and contact us before sending an item back. After the return is received and assessed, we will let you know the outcome. If we cannot approve a requested refund, we will explain why.
Approved refunds are issued to the original payment method for the amount paid for the returned item, after any applicable discount, together with applicable refundable taxes. Your bank or payment provider controls how long it takes for the credit to appear after we issue it.
Shipping charges
For a change-of-mind return, the original delivery charge is not refunded and you pay the return postage. If an item is damaged, defective, or incorrect, we will cover any return shipping we require and refund delivery charges where applicable. We do not add a new outbound shipping charge merely because a return brings an originally free-shipping order below $100. Your rights under applicable law take priority.
Canceled or unshipped items
Email hello@publicwardrobe.com promptly to request cancellation. We will check whether fulfillment can be stopped. If it has already shipped, the return process applies, subject to your legal rights.
If we cancel your entire order because it cannot be supplied, we refund the full amount paid, including shipping and applicable taxes. If only part of the order cannot be supplied, we refund the affected items and charges that would not have applied to the fulfilled portion. Refunds required because of shipment delays or inability to supply will be issued within the time required by law; for ordinary card and other third-party payment methods, within seven working days after cancellation under the U.S. shipment-delay rule.
Missing or delayed refunds
If we have confirmed that your refund was issued but you cannot see it, check the original payment account and contact your payment provider. Email us with your order number if you need confirmation or help tracing it. Never send full payment-card details by email.
Order problems
For missing, damaged, or incorrect goods, contact us so we can investigate and provide the appropriate refund, replacement, or other remedy. This policy does not remove any consumer rights or dispute rights provided by law or your payment provider.
Contact: hello@publicwardrobe.com · Contact page.